Frequently Asked Questions
Everything you need to know about your JOUJOU experience.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
JOUJOU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics wherever possible to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.